You will work as part of a team reporting into the Ski School Managers, alongside other full time and temporary/seasonal staff - located in the Staveley office and also in France and Switzerland. The role requires a mixture of collaboration with other members in the team, but also a large degree of autonomy where you are dealing directly with customers to assist them book lessons and ensure their experience with us is a great one.,

Answering incoming client calls effectively in a professional manner and making any necessary outgoing calls relevant to making the process of booking as seamless as possible.

Following up on client reservations carefully taking into consideration their needs and applying Supreme's personal and professional touch at every stage of communication.

To use initiative where possible within the sales parameters that will be set for the 23/24 season.

Acting as the 'face' of Supreme in a positive and professional manner.

Dealing with day-to-day finances - over-the-phone payments; issuing refunds should they be required; ensuring booking payments are settled before lessons are taken.

Communicate effectively with the management team on a daily basis.

Ensure that all instructors are kept up to date on a regular basis regarding their weekly timetables.

Ensure meeting point arrangements are clear and instructors are made aware of any changes.

Excellent customer service sits at the core of our business, from when a customer first visits our website, to their interactions with the customer success team and then finally with the instructors on the mountain - we are passionate about providing the best service, ensuring we help create unforgettable memories on the slopes. We are looking for an individual who shares our passion and appreciation for brilliant customer service. To be successful in the role you will also need to be highly organised and have excellent written and verbal communication skills., Ski/snowboard experience.

Clear passion for excellent customer service.

Excellent organisational skills.

Native level verbal and written English.

Right to work in the UK.