Trainee Solicitor

This is a fantastic opportunity to join a fast growing and ambitious firm and to play a key role in the delivery of excellent customer service in line with the firm's 'Committed to Excellence' promise.

Nature & Scope

To assist lawyers in the delivery of excellent client service and case progression through a variety of support based and administrative duties.

This role reports directly to Scott Harding, Training Principal but day to day line management will be carried out by the Head of Department., Customer Service Focus

• To communicate with clients and potential clients in a positive, professional and friendly manner



• To project a positive and professional image, including personal presentation



• To ensure that all client queries are handled efficiently and that information provided to them and any involved third parties, is accurate and timely


Handling inbound telephone calls

• To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally



• To answer inbound telephone calls, assisting the caller and promptly directing then to another member of the team if appropriate



• To co-ordinate a high volume of calls during peak periods, prioritising work and situations


Information management

• To take messages where necessary and direct these to the appropriate member of staff in a timely manner



• To pass on messages to clients and third parties where appropriate



• To provide accurate information to clients and third parties



• To respect the sensitive and confidential information disclosed by clients


Staff awarenenss

• To maintain good working relationships with colleagues



• To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)



• To ensure the proper handover of work to colleagues covering you during periods of leave/absence



• To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations


Administration & Case Management

• To provide general administrative support to colleagues where needed



• To prepare correspondence and documents where appropriate



• To ensure that the relevant case management systems used are updated promptly and accurately



• To ensure that client files, both paper and electronic, are organised and stored correctly and securely



• To ensure that files are kept out of public view (ie not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view


Training

• To arrange to complete your Professional Skills Course as directed by your line manager
  
  We welcome applications from law graduates with a 2:1 degree who can also demonstrate an enthusiasm for their own personal development and career progression as this is a position which should be seen as the first step in a rewarding legal career., Customer service focus



• Information Management



• Organised with good time management



• Attention to detail and accuracy



• Skilled in the use of IT



• Ability to follow instructions



• Self-motivation



• Good use if initiative



• Ability to work to deadlines and under pressure



• Verbal and written communication



• Problem solving skills



• Ability to handle complex information



• Ability to communicate with all kinds of clients



• Respect for confidential information
  
  To maintain each week a training diary setting out in detail the work you have carried out in the preceding weel


Package

• Competitive salary



• 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. Extra holidays are also given for length of service. Additionally, staff are not required to work on their birthday.



• Entitlement to join company pension scheme



• Entitlement to participate in the firm's cash healthcare scheme


Other candidate information

• There will be a contractual requirement to work at any of our Cheshire offices. This role will be based at one of our Cheshire offices



• Any offer is condition upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check, Adverse Media Check and a check with our Regulatory Body



• Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status