Technical Consultant

Pro currently has an exciting opportunity for a Technical Consultant to be part of our Insurance Services team. The job holder will be required to manage a team to perform effectively and ensure client service levels, deliverables and deadlines are met., Responsible for the performance of a client and manging the team, responsibilities include :

• Establish and own external client relationships


• Delivery of contract profitability for the team


• Monitor KPIs and SLAs, identifying steps to mitigate delivery issues and escalating to the Client Manager where necessary


• Provide meaningful MI and analysis, in a suitable format regarding service delivery and Client Governance to the Client Manager


• Implement decisions made on activities within the team


• Resolve issues internally and support resolutions externally


• Resource management including effective utilisation, delegation of work and recruitment


• Professional and personal development of team


• Cascade and communication of objectives


• Appraisals and objective setting


• Agreeing personal development plans with individuals


• Review processed work completed by other team members and feedback any findings Provide technical training and assistance team members and the wider team where needed


• Identify strategy for reduction in QC. Identify and recommend system enhancements to reduce QC.


• Identify and escalate any issues impacting current and future business opportunities


• Contribute to new business projects and support new business pitches


• Directly reporting to operations manager to assist in decision making, budget planning, utilisation, training and business development


• Support business development meetings providing technical input where necessary.
  
  Strong technical (re)insurance knowledge and principles of insurance is essential


• Able to navigate around a variety of systems such as client-developed systems and various document management and workflow systems.


• Excellent working knowledge of London Market systems and procedures


• Ability to prioritise team workload to meet deadlines


• Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues


• Demonstrated experience of leading and managing people, either direct line management or via projects.


• Excellent communication and able to work on own initiative


• Strong experience in working with Microsoft packages including Excel and PowerPoint.


• Good understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.


• Strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements
  
  Pro operates a hybrid working policy and this role would be working from home for the majority of the time and from our Gloucester or Liverpool office on a weekly basis.