Supply Chain Executive

Duties of the Customer Service Executive include but not limited to:

• Handling face-to-face, phone and email enquiries from Suppliers within the agreed service level agreement timeframe.


• Dealing with complaints, investigating, and solving supplier problems, which may be complex or long-standing problems that have been passed on by other members of staff


• Processing purchase orders on the in house system, ensuring that required delivery timeframe is met.


• Liaise with customer services and operations to ensure exceptional quality, efficiency throughout fulfilment and overall customer satisfaction.


• Conduct end of month strategic analysis of suppliers and purchasing and report on any customers who need follow up / maintenance


• Assisting the Accounts and Customer Service Director in ensuring the correct on-boarding process is followed for all new Suppliers.


• Data management within the system, ensuring all data input is clean and accurate.


• Working with the operations team to maintain accurate stock levels.


• Managing and maintaining the Purchase order report.


• Support in any areas throughout the supply chain as required.


Purchasing assistant

• Chase up PO's - enter dates into the system


• Notify goods in on what deliveries are due in and Follow up any goods that need urgently booking in an dispatching that day


• Request prices from suppliers


• Enter up new suppliers


• Chasing Deliveries, booking deliveries, chasing suppliers as to when urgent goods will be ready


• Reconciling PO's on the system with Supplier Pricing & Qtys


• Keeping the to purchase report updated


• Filling in import forms, credit application, ISO forms & supplier questionnaires


• Updating and adjusting Re-order levels


• Day to day ordering tasks


• Price & Lead time Checking with suppliers on special items to satisfy sales requests


• Keeping Supplier Folders updated including supplier reviews.


• Entering Price changes into the system


• Filing Delivery Notes with Invoices


Product Info Updates

• Updating product detail new & existing


• Getting or making sure all the product info is on the system, updating costs, part number changes,


• When product is out of stock making sure all the alternatives are built into the manufacturing variants


• Enter new products, Product Kits on the system & Part numbers for suppliers


• Quality issues - reporting them back to suppliers logging them on the system & chasing up the supplier to get them resolved


• DATA SHEETS, User Manuals & Exploded views then when the exploded views are done building the relevant products on the system.
  
  The ideal individual will have a minimum some experience of customer service, the ideal candidate would have the following skills:


• Effective communication skills: A supply chain executive must have the ability to communicate both verbally and in writing


• Ability to effectively work with a team


• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time


• Possession of interpersonal skills to be able to relate cordially with different classes of people


• Ability to handle stress well


• Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers


• Possess a pleasant and clear speaking voice, coupled with a fluency in English


• Must be highly motivated


• Should be open minded and enthusiastic towards excellence


• Possess a good knowledge on how to use the computer system and its basic application including Microsoft Office


• Ability to be thorough and extremely analytical


• Possess flexibility and ability to effectively perform multiple functions at a time


• Ability to work under pressure and still meet up with deadlines without making errors


• Possess excellent telephone etiquette, Supply chain: 2 years (preferred)
  
  An ambitious family owned business established in 1999 is now looking for a proactive Supply Chain Executive in reaching the next level in their service to their Suppliers an. With a company culture focused on being part of something more than just the bottom line, they strive to create and manufacture equipment that actively improves lives whilst respecting the environment.
  
  From £25,000 a year - Full-time, Pulled from the full job description


• Company pension


• Discounted or free food


• Employee discount


• Free parking


• Store discount, Company pension


• Discounted or free food


• Free parking


• Store discount


Schedule:

• Monday to Friday


Supplemental pay types:

• Quarterly bonus