Site Support Ambassador

· Waste management services including bin rotation, daily pull outs and return

· Assist with onsite maintenance, communal parts including amenities and external areas

· Reactive and proactive maintenance tasks as directed by management team

· Assist with minor joinery, plumbing and maintenance works, painting and touch ups.

· Assist with planned maintenance tasks including testing of systems and recording all tests

· Assist with maintaining cleaning standards on site-jet washing, cleaning and litter picking

· Ensure health and safety on site including removing trip hazards and reporting all faults

· Assist with furniture rotation, assembly and tracking

· Assist to prepare apartments during the resident move in/out process

· Assist with preparation and clean-up of amenities for resident events

· Reporting and recording all maintenance tasks using systems provided

· Replenishing supplies and maintaining accurate records of equipment on site

· Consistently deliver the Moda service standard to residents and all visitors to the building

· Respond to resident queries within given standard operation procedures as allocated

· Deliver first class customer service if required to cover reception

Moda is looking for an exceptional Site support Ambassador to join the team. Moda is creating the UK's leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities. You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile., · Previous experience in residential property (hospitality or private rental sector preferred)

· Excellent customer relations skills, a sense of humour, and plenty of energy and enthusiasm

· Must be pro-active and able to use initiative to enhance the reputation of the building

· Professional presentation, confident and outgoing in nature

· Well organised, ability to problem solve and works under pressure with great decision-making skills

· Able to demonstrate an organised and professional approach and ability to priorities

· Ability to multi task & deal with high volume of parcels

KNOWLEDGE, ATTITUDE AND SKILLS

· Excellent communication skills

· A strong team player who is happy to assist others to achieve a team goal

· Ability to work under pressure in a high turnover environment with accuracy and consistency

· A can-do attitude and willing to go the extra mile

· Able to work on own Initiative and take responsibility for providing solutions.

· Excellent customer relations skills, a sense of humor and plenty of energy and enthusiasm

· Proactive and dynamic, taking ownership of all of core duties

· Experienced in working to targets

· Able to deliver multiple tasks and priorities workloads

· With training, able to use property management software packages.

· Professional presentation, confident and outgoing nature

· Well organised and able to problem solve and

· Works under pressure

· Act with integrity and professionalism

HEALTH & SAFTEY, We will demand the highest degree of integrity for both our residents and ambassadors, recognition of openness and honesty that deliver an overall Integrity value are intrinsic to our success.,

• GCSE or equivalent (preferred)


Experience:

• customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  Moda expect all staff to maintain a positive attitude to health and safety in carrying out all responsibilities and to cooperate with businesses Health & Safety Policy and Health & Safety Manual., It is essential to provide the highest standard of service at all times when dealing with clients and colleagues. Moda promotes putting the customer at the heart of everything we do. You should promote Best Practice, adhere to and promote the businesses core values and have respect for colleagues and clients., Moda is committed to providing a non-discriminatory and harassment free working environment for all its employees. All staff are expected to have due regard for those policies when carrying out their duties