Senior Voids, Lettings & Decants Manager

This is a newly created role heading up a new specialist team, whose purpose is to facilitate improvements to the way in which we manage the voids, allocations and lettings process from tenancy termination to sign-up. We want to ensure that moving into a new home with us is a positive experience whereby residents are given a home that is safe, secure and the right fit for their household. The Senior Voids, Lettings and Decants Manager post is essential for ensuring our residents experience a seamless process from allocation, to viewing, to sign-up and that we let our properties promptly to minimise the loss of rental income.

This post will also be responsible for management of decants, including matching empty properties with residents requiring a decant, ensuring your team process payments, arrange movers and furniture if needed and overall make an otherwise stressful time as easy as possible for residents who need to move. This will be particularly important in light of new regulation around disrepair and the growing number of properties likely to meet the criteria for an urgent temporary move.

We're looking for someone with good knowledge of the voids and lettings processes in social housing and of best practice in these areas. We also need you to be a self-starter, able to bring people together to make service improvements and work collaboratively with a wide range of teams.

You'll be ready for a challenge, with a desire to leave things better than you found them and eager to put your mark on a whole new way of working. You'll also be confident in mapping processes, super organised, and able to collate and present performance data. Ideally you'll either have knowledge of - or be able to quickly pick up knowledge on - decants (temporary moves) processes so that your team can lead on this service area.

Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.