Housekeeping Assistant

Housekeeping Supervisor. As part of the College's Housekeeping team you will be responsible for cleaning students and college guests' bedrooms, communal areas, offices and conference rooms. The college is also a Conference and Events venue, service will be to guests of the college visiting for conferences, meetings, and special events, therefore the Housekeeping Assistant will need to be flexible in regard to shift times changing and increasing hours at peak times.

The Housekeeping Assistant will need to have good cleaning standard and a clear interest in hygiene. The

Housekeeping Assistant will need to be willing to undertake basic COSHH and health and safety related training.

You will respect the particular sensitivities relative to the College's role within the United Reformed Church.

It is expected that you will have a flexible approach to working hours.

General responsibilities

You will

• Organise your time and work without continuous supervision.


• Have pride in your work, work to a high standard and provide a high level of service


• Respect the privacy of residents.


• Work in a safe and conscientious manner, observing health and safety requirements, including those relating to COSHH, manual handling, working at height and fire regulations.


Particular responsibilities

You will

• Observe; follow all legislative health and hygiene practices and policy.


• Familiarise yourself with the College systems and provide a friendly point of sale service to the college's staff students and visitors:


• Ensure cleaning schedules are completed appropriately:


• Ensure the appropriate storage of stock items and maintain stock levels in the trolley and housekeeping cupboard.


• Assist and deliver in the development of housekeeping services:


• Support, where possible, housekeeping requirements outside normal working hours


• Meet, greet and assist our students, staff and visitors


• Maintain the cleanliness of the bedrooms and equipment


• Clean bedrooms, communal areas, offices and conference rooms within normal working hours in and around the college as required


• Any other task as directed by the Hospitality Management, which are consistent with the aims of the post.


• It is important that in a small college like Westminster that we work in a supportive manner and therefore in times of emergency or low business you may be requested to help in another department., Other Matters


• You will have a flexible approach to working hours and be prepared to offer reasonable out of hours support for the Colleges conferences and events.


• You will at all times comply with regulations, policies and procedures of the College or imposed by management.


• You will at all times act in the best interests of the College.


Expected Standards

• Communication - Communicate effectively with colleagues and internal and external customers


• Equality and Diversity - Act in ways that support a culture which promotes equality and values diversity.


• Health, Safety and Security - Act in ways that protect own and others' health, safety and security.


• Customer service - Deliver excellent customer service


• Personal and People Development - Take responsibility for own personal development and develop skills and knowledge to enable effective work performance.
  
  E SSENTIAL DESIRABLE MEASUREMENT


1. Education and Training

• Good standard of spoken English Educated to GCSE or NVQ Application Form level 2 / Interview


2. Relevant Experience

• Some recent and relevant


• Experience of working independently and within a team experience working in a / Interview housekeeping or domestic environment


• Experience in a hotel housekeeping team


• Experience in similar environment (College)


3. Special Knowledge and Skills

• Respect for the Christian ethos of the College Completed health and safety Application Form


• Respect for all College visitors (including customers, volunteers and training / Interview / Trial


URC colleagues or members) shift

• Understanding of health and safety requirements including COSHH


4. Special Qualities and Aptitudes

• Eye for details Good communication skills Application Form


• Helpful and friendly with a 'Can do' attitude / Interview / Trial


• Capacity to work alongside others shift


• Pro-active, able to take initiative and able to work alone when required


• Reliable


• High standard of, and pride in, work


• Ability to prioritise work


• Customer focused approach to work


5. Any other requirements

• A willingness to work flexibly across the year, as the role involves Living within 20 miles radian Application Form some 7am starts and also weekend work. or 45 minutes from the / Interview