Hotel Receptionist

The Big Blue Hotel is currently looking to recruit a highly motivated receptionist to join it's team.

You will be assisting in the day-to-day running of the hotel's reception. Working varying shifts covering the reception between 7am - 11pm on an eight hour day basis, including weekends and bank holidays.

Duties will include:-

• Greet and welcome guests in a friendly and professional manner.


• Register guests and assign rooms, ensuring all necessary information is obtained.


• Answer phone calls and provide information to guests or transfer calls to appropriate departments.


• Handle guest check-ins and check-outs efficiently and accurately


• Process payments and maintain guest accounts


• Provide information about hotel facilities, services, and local attractions


• Resolve guest complaints or issues promptly and effectively.


• Maintain a clean and organised front desk area.
  
  Excellent guest service skills with a friendly and approachable demeanor.


• Knowledge of hotel operations and procedures.


• Strong hospitality skills with the ability to anticipate guest needs.


• Proficient in phone etiquette and handling multiple phone lines., reception: 1 year (preferred)
  
  Company events


• Company pension


• Discounted or free food


• Employee discount


• On-site parking


• Store discount


Schedule:

• 8 hour shift


• Day shift


• Night shift


• Weekend availability