Customer Service Representative
Tools4Trade Ltd.
Customer Service Representative
£27000
Tools4Trade Ltd., Milton Keynes
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 5795cadcfd4947c5aaa919eed66db4b3
Full Job Description
We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to showcase your communication skills and contribute to our company's success., Communicate with customers via phone, email, ticket and web chat to provide assistance and resolve inquiries
- Maintain a high level of professionalism and phone etiquette in all customer interactions
- Upsell products and services to customers when appropriate
- Perform accurate data entry and update customer information in the system
- Analise customer needs and recommend appropriate solutions
- Handle customer complaints or concerns with empathy and patience
- Collaborate with other departments to ensure prompt resolution of customer issues
Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analise customer needs and provide effective solutions
- Proficient in data entry and navigating computer systems,
- GCSE or equivalent (preferred)
- customer service: 2 years (preferred)
- Driving Licence (preferred)
Competitive salary based on experience - Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Day shift
- Monday to Friday
- Weekend availability
Experience:
Licence/Certification:
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company
If you are a motivated individual with exceptional customer service skills, we would love to hear from you. Apply today to join our dynamic team as a Customer Service Representative!
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year,
Schedule: