Customer Partner Assistant

Do you enjoy building relationships and helping others? We have a fantastic opportunity for you as a Customer Partner Assistant! You'll work with Customer Partners to support and empower our customers, helping them maintain their tenancies and make positive changes in their lives. Join us and make a difference!

This is a permanent, part-time position, working 28.75 hours over 5 days a week.

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  What you'll be doing
  
  
• Take charge of inquiries, signposting, and referrals to other teams or services.


• Assess referrals, assigning them to the appropriate Customer Partner.


• Offer basic support to customers, providing advice or onward referrals.


• Maintain accurate customer and property data, updating systems.


• Monitor work queues to ensure timely customer support.


• Act swiftly in customer crises, reporting Safeguarding concerns.


• Liaise with relevant teams for seamless customer service.


• Assist with budget requests, purchase orders, and arrange services.


• Track budget expenditure and maintain precise records.


• Process invoices and prevent enforcement actions.


• Organise meetings, record minutes, and update records as needed.
  
  Customer-facing experience and passion for delivering excellent customer service.


• Clear verbal and written communication skills.


• Strong IT proficiency (MS packages - Word, Outlook etc).


• Effective collaboration with teams and external partners.


• Quick and accurate data processing.


• Attention to detail and accurate record-keeping.


• Adherence to procedures and documentation clarity.


• Effective workload organisation and prioritisation in a fast-paced environment., We do not provide visa sponsorship; you must be eligible to work and reside in the UK and provide Right to Work evidence.
  
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At Grand Union, we know that what we do matters. We build more homes, stronger communities and better lives.

We've been in business for over 25 years and provide 12,500 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We're an £86 million turnover social business with 400 staff.

Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.

We're a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. We plan to build 1,959 more new homes in the coming years to play our part in ending the housing crisis.

️ Annual leave of 25 days, rising to 30 days after 5 years of service

Generous pension scheme - employer contribution up to 10%.

Extra day's leave for no sickness absence in the financial year.

Christmas week off (no need to use your annual leave allowance!)

Opportunity to buy/sell annual leave.

Enhanced maternity, paternity, and adoption leave.

Paid emergency and compassionate leave.

Life assurance (2x salary).

Generous sick pay.

Free annual flu jabs.

Paid qualification.

Plus more - check out the full list of benefits in the attached document!