Customer Claims Handler
Hastings Direct
Customer Claims Handler
£23500
Hastings Direct, Leicester
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 7 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 4a1bb0c2571041a6b671a7f13ce6c4a6
Full Job Description
- Manage a portfolio of policyholder's total loss claims through to settlement.
- Make and receive calls from internal and external parties
- Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
- Validate claims and policies
- Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
- Achieve departmental and business targets
Outstanding customer service, with excellent verbal and written communicational skills - Strong active listening skills
- Proactive in your approach to work
- Organisational skills with the ability to prioritise workload
- Natural ability to lead conversations and objection handle
- High attention to detail
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.
Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.