Care Home Reception Administrator

Duties will include general correspondence, telephone enquiries, deal with apartment resident's requests and facilitating information pertaining to staff records. The Receptionist will ensure smooth running of front of house and making refreshments for visitors. Assisting with on boarding new staff members and helping out with village activity.

Task Responsibilities:

Attend training courses and sessions as required.

Maintain client, staff and business confidentiality at all times.

Prepare and maintain stationary orders, stock and records.

Facilitate all in house systems and act as the information hub between the local site and head office.

Acting as a point of contact for apartment residents and visiting family members.

Contacts

Contacts will be as directed by the manager for operational purposes, maintaining the infrastructure of the Home, information exchange, and problem solving and undertaking specific projects to service development.

GENERAL RESPONSIBILITY

Maintain an awareness of the Health and Safety requirements.

Act as a fire marshal whilst on duty.

Work individually and within the team to provide the necessary administrative back up for residents, staff and management to a standard commensurate with aims and objectives of the Home and in consideration of its residents.

Observe and maintain high levels of communication within the teams of staff, individual colleagues and residents.

Maintain client and business confidentiality at all times.

To carry out any additional duties as requested.

To undertake any additional training and development programmes the Home may consider appropriate to enhance your contribution to the work at this home.

To review on a regular basis the job description for your post and to agree any changes.

Policies and Procedures

To be up to date on, and follow, the relevant procedures contained in the Home's Policies and Procedures file as they affect your job and its responsibilities.

Equal Opportunities

Aura care Living is a company which consistently and positively celebrates differences that we have as people. This Home, in its policy and training, describes what we can expect of each other in our conduct. In your job, we expect you to make the fair treatment of colleagues and of those whom we serve a priority.

Accountability

Be accountable to the Manager for all areas of your duties and responsibilities. This accountability will be expressed through:

Regular one to one supervisions and team meetings with the Manager and other members of the team.

An annual appraisal meeting at which personal targets will be set and monitored.

Tasks and responsibilities within your area of capability may vary occasionally depending upon the needs of the business. You may be asked to undertake a variation of your normal routine to meet these needs. Your enthusiasm and flexibility will be appreciated.

I have read, understood and agree to the duties and responsibilities in the job description for the post of Reception.