Travel Advisor

Job Title: Travel Advisor

The Travel Organisers are a cutting-edge one-of-a-kind travel agency, set to become a rising star within the UK travel industry. We are continually striving to find new ways to provide customers with a wide range of travel options coupled with outstanding customer service. We aim to provide excellent value for money and flexibility for our customers as we strongly understand how important those factors are to our customers when choosing their holiday. To allow us to meet the demands of our customers we work with 100’s of trusted holiday brands to allow our customers the freedom of choice.

We are proud to be a local Independent Travel Agency that serves the communities in which it operates.

Job Summary

Contributing to ensure the branch delivery of all Key Performance Indicators set by the Board of Directors and in line with the Travel Strategic Plan. Ensuring all customers experience unrivalled customer service, whilst maintaining high levels of operational standards within the branch and complying with current policies and procedures. Occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the business.

Key Responsibilities

 The Post holder shall:

• To be a true ambassador of the Branch, demonstrating exceptional interpersonal skills, building rapport with all customers and colleagues and always possess a can-do attitude.
• Focused to achieve sales and profit targets.
• Provide unrivalled customer service by delivering the Travel Customer Journey Framework 
• Maximise selling opportunities by selling additional products e.g. Attraction Tickets, Airport Parking, Car Hire, Travel Insurance and Travel Money
• Actively participates in training made available to them to enhance knowledge and personal development.
• Comply fully and accurately to current policies and procedures in place, whilst adhering to deadlines for their completion and submission.
• Ensure the administration of bookings are of the quality and accuracy required.
• Act responsibly and protect the business assets. Therefore, ensuring the total security of Travel premises, stock, cash, equipment and personnel at all times.
• Undertake general housekeeping duties as required.
•  Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work. In addition, all employees are expected to work within the terms of their contract of employment and adhere to businesses policies and procedures.
• This is not an exhaustive list of duties, and you will be expected to perform different tasks as and when required by the business.

If you are interested in this role, please click APPLY NOW!