Practice Manager

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of the following staff: Assistant Practice Manager, Reception Manager, Finance Manager, Systems IT Manager and Salaried GPs. Managing the recruitment and retention of staff; Establishing, reviewing and regularly updating job descriptions and person specifications Implementing and embedding an effective staff appraisal process Implementing effective systems for the resolution of disciplinary and grievance issues Maintaining an effective overview] and ensuring compliance with HR legislation Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Ensuring the organisation has appropriate insurance cover Developing, implementing and embedding an efficient business resilience plan (BRP) Managing contracts for
services i.e., cleaning, gardening, window cleaning etc. Managing the procurement of organisation equipment, supplies and services Coordinating the reviewing and updating of all organisation policies and procedures Leading change and continuous improvement initiatives; coordinating all projects within the organisation Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) Ensuring the team reach QOF targets (supported by the nursing and administrative leads) Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy (internal and external) Ensuring the organisation maintains compliance with its NHS contractual obligations Actively encouraging and promoting the use of patient online services Having an overview of the organisation and NHS choices websites Liaising at external meetings as required Marketing the practice appropriately Supporting the
management of the Patient Participation Group Effectively supporting the management of all complaints in line with current legislation and guidance The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the organisation IT system, delegating staff to act as administrators Ensuring compliance with IT security and IG Coordinating the organisation diary, ensuring meetings are scheduled appropriately Deputise for the partners at internal and external meetings Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders