Operations Manager

We are an experienced and award-winning Lead Employer employing c.13,000 Doctors and Dentists in Training across NHS England Regions including Northwest, The Midlands, East of England, Thames Valley, Southwest, Yorkshire & Humber and London & Southeast. Established since 2010 we are responsible for the full employment life cycle for our Specialty colleagues in training. For more information on who we are and what we do visit our website at Lead Employer - STHK | Home (merseywestlancs.nhs.uk)

Resilience and self-motivation will be a major part of this role along with a flexible approach to effectively manage a large team of Hr professionals to deliver service requirements in a professional and efficient manner. With excellent management and organisational skills, the post holder will ensure that the team delivers service level agreements, ensures all stakeholder enquiries are managed in an effective and respectful manner and KPIs are met.

The ideal candidate will ensure that relationships are built and maintained with all stakeholders across a wide range of services provided within the Lead Employer model, and provide assurances to the Senior Leadership Team that the team delivers departmental key performance indicators (KPI's)., Lead Employer have a unique and exciting opportunity, and seek to appoint a Operations Manager to manage and oversee the Hr Shared Service model including Helpdesk and three speciality teams who manage second line queries.

• Manage a large team of HR professionals to deliver all transactional requirements.


• Ensure Helpdesk team maintains the highest possible first contact resolution rate and support the Team Manager to deliver this KPI.


• Oversee the onboarding of 3500 Doctors and Dentists in training in line with NHS recruitment standards and contractual requirements.


• Ensure all contract queries are managed in line with service level agreements and manage any complex queries escalated to you, in line with employment legislation, NHS terms and Conditions of service including Junior Doctor 2016 contract, Agenda for Change and Dental COPTEND.


• Work with host organisation stakeholders to ensure all Doctors in training receive a work schedule in line with Code of Practice, ensuring that the team translate all data provided into the correct pay.


• Work collaboratively with internal stakeholders such as Senior Leadership Team, HWWB, Payroll and Finance to deliver on contractual requirements.


• Develop and deliver service improvements working with the Service Development team as eth Subject Matter expert.


• Effectively plan . orgainise and deliver on a wide range of complex activities within specific deadlines.
  
  The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.


From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate


• SAFETY that is of the highest standards


• COMMUNICATION that is open, inclusive and respectful


• SYSTEMS that are efficient, patient centred and reliable


• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients


Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018


• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)


• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme