Ford Customer Service Advisor Apprenticeship - Stockport FORD RETAIL LIMITED

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice's role will include the following:

• Dealing with customers both face to face and by telephone


• To process and solve customer service complaints


• Look to promote continuous improvement in customer service
  
  Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, GCSE or equivalent English & Maths (Grade 4 or above) Essential
  
  A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership., TrustFord is the world's largest Ford dealer group, operating over 60 locations in the UK, including Northern Ireland and the Channel Islands. TrustFord forms part of Ford Retail Group and as well as managing the Ford franchise for new and commercial vehicles, we run a multi franchise operation for used cars, used commercial vehicles, aftersales and parts. As well as TrustFord dealerships, Ford Retail Group owns and operates 14 Parts Plus sites nationally, runs a national Mobile Service operation and a Service NOW site in Prestwich.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience