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Customer Service Advisor / Receptionist

Gemini Accident Repair Centres

Customer Service Advisor / Receptionist

£31282

Gemini Accident Repair Centres, Penhow, Casnewydd - Newport

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 22af3b6b6cd645daa1d46d59eb7eee1e

Full Job Description

To provide a service that books, as applicable, vehicles in and out in a manner that minimises customer waiting time. To operate the courtesy car provision in an efficient manner in order to ensure complete customer satisfaction.,

  • Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary.

  • Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.

  • On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

  • Arrange the booking of courtesy cars for customer use.

  • To be aware of and adhere to all health and safety regulations and policies applicable to your position or environment.


    • TECHNICAL JOB KNOWLEDGE

    The level and scope of technical knowledge will be discussed and agreed with your manager or team leader.

    OTHER DUTIES

    Due to the size and complexity of the establishments within the Group you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the Group to whom you have a reporting relationship.

    Pulled from the full job description
  • Company pension

  • Cycle to work scheme

  • Employee discount

  • Free parking

  • Life insurance

  • On-site parking

  • Referral programme, Up to £31,282 OTE - includes site bonus and is dependable on age, experience and qualifications.


    • Previous bodyshop or VDA experience would be desirable but not essential.

    Hours are 8am - 5pm, Monday - Friday

    · Competitive salary plus team bonus.

    · 30 days holiday including public holidays.

    · Loyalty days added to annual with service.

    · Pension contributions.

    · Recommend a friend technician bonus incentive.

    · Long Service Awards - colleague recognition scheme.

    · Health cash plan and Rewards platform - claim back medical costs & high street discounts.

    Job Types: Full-time, Permanent

    Pay: £14,441.00-£31,282.00 per year

    Benefits:
  • Cycle to work scheme

  • Free parking

  • Life insurance

  • On-site parking

  • Referral programme


    • Schedule:
  • Monday to Friday